We offer help which is appropriate to the individual circumstances of each case, including:
Facilitate Renewal of Passports
Issuing Emergency Travel Certificates.
Providing information about transferring funds.
Providing appropriate help if ill or in hospital.
Doing all we properly can to contact you when told that you have been detained.
Offering\r\n support and help in a range of other cases, such as child abductions, \r\ndeath of relatives overseas, missing people and kidnappings.
Contacting family or friends for you on request.
Providing notarial services as appropriate.
What the Embassy cannot do:
Help\r\n you enter a country, for example, if you do not have a visa or your \r\npassport is not valid; because each country can decide who they allow \r\ninto their country.
Ensure your safety and security in another \r\ncountry; because such issues are the responsibility of the government \r\nand authorities of that country.
Give you legal advice or \r\ntranslate documents, although we can give you details of people who may \r\nbe able to help you in these cases.
Carry out searches for missing people; because doing so is the responsibility of the local authorities.
Investigate\r\n crimes, get you out of prison, prevent the local authorities from \r\ndeporting you after your prison sentence, or interfere in criminal or \r\ncivil court proceedings;
Get you better treatment in prison than\r\n local prisoners or get you better treatment in hospital than the \r\ntreatment that is given to local people;
Pay any bills or give \r\nyou money from public funds; because we are not funded to do this and it\r\n is the obligation of individuals to take responsibility for themselves.
Make\r\n travel arrangements for you, or find you work or accommodation, or make\r\n business arrangements on your behalf; because they are private \r\narrangements which are your responsibility to make for yourself.
Get involved in private disputes over property, employment, commercial or other matters;
In Cases of Financial Helpor Assistance:
If\r\n you run out of money abroad, we can give you information on how to \r\ntransfer money and we can help you to contact relatives and friends who \r\nmay be willing to transfer money to you or to buy you a ticket back to \r\nUganda.
We cannot provide money to family or friends, for \r\nexample if you have had to go into hospital, to help with their travel \r\nor accommodation if they visit you.
We are not funded to provide\r\n emergency financial assistance. It is important that you have full \r\ntravel insurance as we cannot pay your bills. If you don¡¯t have travel \r\ninsurance, you will be liable for any costs you are charged
In Cases Involving Deaths abroad from Natural Causes:
If\r\n the person who died was traveling with a tour company, the company will\r\n often contact you, as the next of kin, themselves. If the death of a \r\nUgandan national abroad is reported to us, and you are not present, we \r\nwill ask the Ministry of Foreign Affairs to tell you as soon as \r\npossible. We will do everything we can to make sure that, as next of \r\nkin, you do not hear about the death first from the media, although we \r\ncannot always influence this.
If you want us to, we can tell you\r\n the cost of local burial and local cremation (where local authorities \r\nallow these for foreigners) or of transporting the body and personal \r\nbelongings back to Uganda (known as ¡®repatriation¡¯). You should be aware\r\n that, in some countries, a lack of suitable storage may make it \r\nimpossible to get the necessary international certificates to transport \r\nthe body.
While we cannot pay any burial, cremation or \r\nrepatriation expenses ourselves or settle any debts, we can help \r\ntransfer money from friends and relatives in Uganda to pay any necessary\r\n costs. If you want us to, we can provide lists of local and \r\ninternational funeral directors.
Ugandan nationals in detention or prison overseas:
If a relative or friend has been detained or held in prison overseas, we can give the following support.
If\r\n your relative or friend has asked us to, we will tell you as soon as we\r\n can that they have been detained or held in prison. However, to protect\r\n their privacy, we will not normally provide any details of the \r\ndetention or arrest, or tell you how to contact them, unless they have \r\ngiven us permission.
We can provide general information about the country involved, prison conditions and the local legal processes.
If\r\n the prison where your friend or relative is being detained agrees, we \r\ncan, within certain limits, pass on any money you want to send to them \r\nto buy prison ¡®comforts¡¯, use the phone and so on. In some cases, there \r\nmay be a charge for this service.
You should be aware that, in \r\nmany countries, mail the prisoner sends or receives will be opened and \r\nread by the authorities, and phone conversations may be monitored.